💸 Refund & Cancellation Policy

Effective Date: April 5, 2025

📌 Introduction

At DoAble India Enterprises, we aim to provide a smooth and professional tutoring experience for both parents and students. This Refund & Cancellation Policy outlines the conditions under which refunds and cancellations are processed, ensuring transparency and fairness for all parties involved.

✅ Eligibility for Refunds

You may be eligible for a refund if:

• You inform us at least 7 days in advance before discontinuing the service.
• The tutor has not completed the number of sessions paid for.
• You have not violated any terms stated in our service agreement.
• You raised a genuine issue that we were unable to resolve with tutor replacement.

🚫 Non-Refundable Situations

Refunds will not be applicable in the following cases:

• Failure to provide 7 days’ prior notice before discontinuing the service.
• Discontinuation after the tutor has completed 50% or more of the assigned classes.
• Issues already resolved through free replacement of the tutor.
• Client dissatisfaction that was not communicated within the first few sessions.
• Payment made for trial or demo classes.
• Cases where clients change their mind after successful class initiation and schedule sharing.

🔄 Cancellation Policy

📍 Cancellation by Client:

• Clients must inform the company at least 7 days in advance if they wish to discontinue services.
• Refunds will be processed only if the above condition is met.
• If short notice is provided (less than 7 days), the remaining sessions will be forfeited.

📍 Cancellation by Tutor:

• If the assigned tutor is unable to continue, we will offer a free and prompt replacement.
• If the client chooses not to continue with any replacement, a pro-rated refund (after deductions) will be considered.

💼 Service & Administrative Charges

• A 50% administrative fee is applicable on the remaining balance (after deduction of used classes).
• This fee covers onboarding, class monitoring, and tutor management.

6️⃣ Refund Process: Step-by-Step 🪜

1. Client Submits Refund Request
   Contact us via email at info@doableindia.com or call us at +91 9717018219.
2. 7-Day Notice Verification
   Our team checks if the request meets the 7-day advance notice requirement.
3. Used Class Deduction
   The number of completed classes is calculated and deducted from the total amount paid.
4. 50% Admin Fee Deduction
   A 50% fee is applied on the remaining amount for administrative purposes.
5. Refund Approval
   Once validated, your refund request is approved.
6. Refund Processed
   The final amount is refunded within 7 to 10 business days.

❓ Frequently Asked Questions (FAQs)

Q1. How do I request a refund?
Email us at info@doableindia.com or call +91 9717018219 with your payment details and reason for discontinuation.

Q2. Can I get a refund if the tutor was irregular?
If the issue is genuine and classes are not made up or the tutor is unavailable, we will either replace the tutor or offer a pro-rated refund.

Q3. What if I didn’t like the tutor?
We offer free tutor replacement for such cases. Refunds are only considered if replacements are rejected or unavailable.

Q4. Are demo/trial class payments refundable?
No. Payments for trial/demo classes are non-refundable.

Q5. How long does the refund take?
Refunds are processed within 7 to 10 business days once approved.

📝 Summary of Key Points

• ✅ Refunds require 7-day advance notice.
• ❌ No refund for last-minute cancellations or after 50% class completion.
• 💼 50% admin fee applies on remaining balance.
• ⏳ Refunds processed within 7–10 working days.
• 🔁 Free replacement available in most situations.

📞 Contact Us

If you have any questions regarding this policy or need help, feel free to contact:

📧 Email: info@doableindia.com
📱 Phone: +91 9717018219
🕘 Support Hours: Monday to Saturday, 9:30 AM – 6:30 PM